Inflyttarservice — Case Management for Municipalities

Overview

Inflyttarservice is a case management platform built for Skaraborgs Kommunalförbund. The system helps agents track applicants from initial registration through to successful settlement, with municipality-scoped access control, automated workflows, and a public-facing application portal.

What the system does

• Applicant lifecycle management — Track cases through New, Claimed, Success, Inactive, and Aborted statuses with agent assignment, file uploads, comments, and linked applicants
• Public application portal — Embeddable, municipality-specific forms with configurable field visibility
• Dashboard — Real-time applicant counts, recent activity feed, and historical trend charts
• Reports and export — Filter by municipality, status, date range, and more; export to Excel
• Role-based access control — Four roles (Superadmin, Teamlead, Agent, Applicant) with municipality-scoped data isolation
• Dynamic form builder — Customize public-facing forms, toggle fields, set defaults, and copy embed code
• Background automation — Hangfire jobs handle inactivity detection, file cleanup, and scheduled reminders
• Real-time notifications — SignalR push notifications and email alerts for assignments, comments, and status changes

The Platform

Tech stack

Backend: ASP.NET Core, C#, Entity Framework Core, PostgreSQL, Hangfire, SignalR

Frontend: Vue 2.7, Tailwind CSS, Axios

Other: MailKit (SMTP), ClosedXML (Excel), GitHub Actions CI/CD