IOdesk — All-In-One Customer Support

Overview

IOdesk is Xenolith AB's own SaaS product — an all-in-one customer support platform powered by AI. Create knowledge bases, use self-service tools to guide your users when they're stuck, chat in real-time, and manage email support — all from one place.

The goal: reduce the support load for your team and provide a better experience for your users.

Lydia — AI-Powered Self-Service

IOdesk's built-in AI agent Lydia helps customers help themselves. She analyzes questions, provides answers based on earlier customer interactions, and handles repetitive inquiries automatically — in the customer's own language, whether that's English, Swedish, or anything else.

Three out of four people prefer to solve issues on their own. Lydia makes that possible.

Features

• Knowledge Base — Create guides and articles so users can find answers on their own
• Live Chat with Self-Service — One line of code to add the chat to your site. Lydia helps the customer directly or pins down the problem before you take over
• Shared Mail Inbox — Gather all incoming customer emails in one place
• Ticket Management — Structured handling of support cases via email and forms
• Contact Forms & FAQ Widgets — Embedded tools for your websites
• Multilingual AI — Automatic help regardless of the customer's language

Case Study: Graphic Powers AB

Graphic Powers AB, a Swedish software company with customers across all time zones, needed a support system able to answer questions 24/7.

"IOdesk's built-in AI agent Lydia helps our customers quickly find the answer to frequently asked questions, without us having to take any action. IOdesk helps us daily by gathering all support tickets in one system, and handling a good portion of it automatically." — Mats Löfberg, CEO

Thanks to Lydia always being available, customer satisfaction has increased — both because customers get answers instantly, and because the team now has more time for answering complicated questions more thoroughly.

The Platform

Tech stack

• Vue.js
• .NET / C#
• Azure
• AI/ML models (NLP, multilingual)